Exchange Policy

We do not accept exchanges for Change of Mind Returns, given that all items are made to order.

We only accept exchanges for items falling under the following categories: 

● Defective Product Returns

● Damaged in Transit Returns

● Incorrect Item Returns

 

Faulty Item Warranty Policy:

To ensure your warranty remains valid, please refrain from opening or attempting to modify the hardware of your device. Any unauthorised opening, tampering, or modification will void the warranty. If you experience any issues, please contact our support team before attempting any repairs or modifications. Our team is here to assist with troubleshooting and ensure your device functions properly.  

 

14-Day Exchange Policy:

You have 14 days from the date of receiving your item to request an exchange. To initiate an exchange, please contact us at hello@nofio.co.

If your exchange is approved, we'll provide a return shipping label along with instructions on where and how to send your package. Items returned without prior exchange authorisation will not be accepted.

For any exchange-related queries, feel free to reach out to us at hello@nofio.co.

 

Damages and Issues:

Upon receiving your order, please inspect it promptly. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@nofio.co. We will assess the issue and make it right.

 

Refunds:

 We do not offer or accept refunds due to the ‘made to order' nature of our items. However, we do offer product exchanges for Defective Products, products Damaged in Transit, and Incorrect Items.

 

EU POLICY

European Union 14-Day Cooling Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned earlier, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

The nofio adapter eliminates the cable between your Valve Index and the PC.
The connection between HMD and PC is completely transparent to existing games, software and hardware. So simply connect your existing Index cable to the base transmitter, mount the head receiver to the back strap of the headset, and your Index will appear in SteamVR as normal.

nofio Base
nofio Head
nofio Battery
Battery Plate
Head Plate
Battery Strap
DP to DP Cable
nofio Oculink
usb-c to usb-c
usb-c to usb-a
O rings

Nofio Official Tutorial

Nofio Manual

We will supply a custom short Oculink to Oculink cable which attaches between the nofio unit, and the Index HMD.

Mounting the adapter will be non-destructive. The adapter will come with all necessary mounting attachments, and can be installed and removed without any permanent modification.

The WiFi uses 1 channel of 160MHz 2x2 MIMO on the 6GHz spectrum band.

The system includes a transmitter which is connected to the PC via DisplayPort and USB.
It uses a single point-to-point connection, and works completely independently of your home WiFi network.

No, the encoding, decoding, and wireless communications processes are managed entirely by the provided hardware, ensuring that your PC resources remain unaffected.

We currently support complete resolution at 90Hz, with 120Hz on the horizon.

Yes! The nofio adapter for the Valve Index has been created specifically to support the Valve Index.

At this point in time, we do not have Linux support. There may be ideas to create a Linux repository open source to port the Nofio app to Linux but right now, no plans as we are focusing on other parts of our system.

As for Index camera integration, unfortunately we will not be able to support them on this current revision of hardware. The decision to not support the Index camera's was a design choice made very early on in the nofio hardware design stages. 

We are hoping to restock real soon, please keep an eye on our socials as we will announce there as soon as we restock!

Yes. However, there are a few important points to consider:

We do not cover damage to a user's device in the event of damage incurred during the use of a third-party power supply.

It is strongly recommended that any third-party USB-PD power source be rated for ≥30W. As indicated on the device housing, the following USB-PD voltages are accepted:

12V⎓3A, 15⎓3A, 20V⎓2.25A

It's worth noting that the device will not operate at the denoted "5V⎓3A"; the inclusion of this value is a requirement of the USB-PD specification.

The Head unit features 2x USB ports for battery connection. To swap batteries seamlessly, connect the second battery, and disconnect the original empty one. This process takes around 20 seconds and doesn't necessitate a restart of SteamVR.

Our advertised supported play area is 5m x 5m. In our test area at nofio HQ we regularly play up to 10m, however with SteamVR support of 5mx5m we decided it was best to stick with the officially supported play area.

While WiFi6E is less affected by line of sight issues, there can be some interference when operating through walls. The performance will be highly dependent on the individual room characteristics and wall materials. We don't recommend this configuration as a default play space.